Shipping policy

Thank you for shopping with Henny Designer. We are committed to delivering your orders safely and on time across India.

Shipping Coverage

We currently ship to most locations across India through trusted courier partners.

Order Processing Time

  • Orders are typically processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Delivery Time

Estimated delivery timelines:

  • Metro Cities: 3–7 Business Days
  • Tier 2 & Tier 3 Cities: 5–10 Business Days
  • Remote Areas: 7–14 Business Days

Delivery times may vary depending on your location, courier availability, weather conditions, and other unforeseen circumstances.

Shipping Charges

  • Free Shipping may be offered on selected products or promotional campaigns.
  • Shipping charges, if applicable, will be displayed at checkout before payment.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided).

You can use the tracking number to monitor your shipment's progress.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Courier service disruptions
  • Incorrect shipping information provided by the customer

Henny Designer is not liable for delays caused by third-party courier services.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-shipment.
  • Orders returned due to incorrect addresses may be cancelled after verification.

Damaged or Missing Packages

If you receive:

  • A damaged package
  • An incorrect product
  • A missing item

Please contact us within 48 hours of delivery with clear photos/videos of the package and product for investigation.

Cash on Delivery (COD)

Cash on Delivery may be available for selected locations and products.

Henny Designer reserves the right to disable COD for certain orders, products, or pin codes.

Contact Us

For any shipping-related queries, please contact:

Henny Designer

Email:  help.hennydesigner@gmail.com
Phone: +91 9427682285
Address:E-56, Matrushakti Society, near Nandvan Society,Punagam, Surat-395010


🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Thank you for choosing Henny Designer. We appreciate your trust and look forward to serving you.